Returns

At Vis à Vis Cosmetic, we want you to love your skincare products. If you're not completely satisfied with your purchase, we're here to help.

30-Day Satisfaction Guarantee

We offer a 30-day satisfaction guarantee on all our skincare products. If for any reason you are not satisfied with your purchase, you may return it within 30 days of the delivery date for a full refund or exchange. Please note that returned items must be unused, in their original packaging, and in the same condition as when you received them.

How to Initiate a Return

To initiate a return, please follow these simple steps:

1. Contact our customer support team at [contact email/phone number] within 30 days of receiving your order.

2. Provide your order number and reason for the return.

3. Our customer support team will provide you with a return authorization and instructions on how to return your item(s).

Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping method to ensure that your return is safely received.

Refunds and Exchanges

Once your return is received and inspected, we will process your refund or exchange promptly. Refunds will be issued to the original form of payment within 5-7 business days. If you opted for an exchange, we will ship the replacement item(s) as soon as possible.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement to be sent to you at no additional cost.

Contact Us

If you have any questions or concerns about our return policy or need assistance with a return, please don't hesitate to contact our customer support team. We're here to ensure that your experience with Vis à Vis Cosmetic is a positive one.